Privacy policy
Last updated: 15 May 2026
This Privacy Policy explains how Aurenos Limited, trading as Aurenos (“we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal information when you visit aurenos.com, use our services, make a purchase, create an account, contact us, request support, or otherwise interact with our website.
In this Privacy Policy, “you” and “your” refer to customers, website visitors, and any other person whose personal information we collect.
Please read this Privacy Policy carefully.
Company Information
The website Aurenos.com is operated by Aurenos Limited, trading as Aurenos.
Aurenos Limited is a limited company registered in Hong Kong.
Business Registration Number: 80303707
Registered Address:
2301, 23/F, Bayfield Building
99 Hennessy Road
Wan Chai
Hong Kong
Email: contact@aurenos.com
Where applicable, we handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or the way we handle personal information.
When we update this Privacy Policy, we will post the updated version on our website and update the “Last updated” date above. Where required by law, we may take additional steps to notify you.
How We Collect Personal Information
We may collect personal information in the following ways:
Information You Provide Directly to Us
We collect personal information that you provide when you place an order, create an account, contact us, subscribe to marketing, request customer support, request a return or refund, make a complaint, or otherwise communicate with us.
This may include:
Your name
Email address
Billing address
Shipping address
Phone number
Order details
Account login details
Customer service messages
Return, refund, exchange, or complaint information
Any other information you choose to provide to us
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and how you use the website.
This may include:
Your IP address
Device type
Browser type
Operating system
Pages viewed
Products viewed
Time spent on the website
Referring website or advertisement
General location information based on your IP address
Information collected through cookies, pixels, tags, and similar technologies
Information We Receive from Third Parties
We may receive personal information from third parties that help us operate our business and provide our services, including:
Shopify and other website platform providers
Payment processors
Delivery and fulfilment partners
Analytics providers
Advertising partners
Email and SMS marketing providers
Fraud prevention and security providers
Customer support service providers
Payment Information
When you make a purchase, your payment information is processed by our payment providers.
We do not receive or store your full payment card details. We may receive limited payment confirmation details, such as whether a payment was successful, the payment method used, transaction reference numbers, and fraud screening information.
How We Use Your Personal Information
We use your personal information for the following purposes:
To Process and Fulfil Your Order
We use your personal information to:
Process your order
Confirm your payment
Arrange shipping and delivery
Send order confirmations and shipping updates
Handle returns, refunds, exchanges, and cancellations
Provide customer support
Communicate with you about your order
To Operate and Improve Our Website and Services
We use personal information to:
Operate our website
Maintain website functionality
Improve our products and services
Understand how customers use our website
Troubleshoot technical issues
Improve the customer experience
To Provide Customer Support
We use your personal information to respond to your questions, complaints, refund requests, return requests, delivery issues, and other customer service enquiries.
To Send Service Communications
We may send you non-marketing communications, including:
Order confirmations
Shipping updates
Delivery updates
Return and refund updates
Account notifications
Customer service replies
Policy updates
Important information about your order or our services
These communications are necessary to provide our services and are not marketing messages.
To Send Marketing Communications
Where permitted by law, we may use your personal information to send you marketing communications about our products, offers, promotions, and updates.
We will only send marketing emails or SMS messages where we have your consent or where we are otherwise permitted to do so under applicable law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:
Email: contact@aurenos.com
Even if you unsubscribe from marketing, we may still send you non-marketing communications relating to your orders, account, returns, refunds, or customer service enquiries.
Important: We aim to keep service messages and marketing messages separate. If a message contains promotional or sales content, we will treat it as a marketing message where required by Australian law.
To Show Advertising and Measure Performance
We may use personal information, cookies, pixels, tags, and similar technologies to:
Show you relevant advertisements
Measure advertising performance
Understand which advertisements led to purchases
Create customer audiences
Improve our marketing campaigns
To Prevent Fraud and Protect Our Business
We may use personal information to:
Detect and prevent fraud
Protect our website and customers
Verify transactions
Investigate suspicious activity
Enforce our terms and policies
Respond to disputes, chargebacks, or claims
Protect our legal rights
To Comply With Legal Obligations
We may use and retain personal information where necessary to comply with legal, tax, accounting, regulatory, consumer protection, fraud prevention, and other legal obligations.
Cookies and Similar Technologies
We use cookies and similar technologies on our website.
Cookies are small files placed on your device that help our website function, remember your preferences, improve your experience, analyse website traffic, and support advertising and marketing activities.
We may use the following types of cookies and similar technologies:
Strictly Necessary Cookies
These cookies are required for the website to work properly. They may be used for functions such as shopping cart operation, checkout, security, payment processing, and account login.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website, which pages are viewed, and how we can improve the website.
Advertising and Marketing Cookies
These cookies may be used to show you relevant advertisements, measure advertising performance, and support marketing campaigns on search engines, social media platforms, and other websites.
You can usually adjust your browser settings to block, delete, or manage cookies. Please note that blocking some cookies may affect the functionality of our website.
For specific information about cookies used in connection with Shopify, please refer to Shopify’s cookie information.
How We Share Personal Information
We may share your personal information with third parties where necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.
We may share personal information with:
Shopify and website platform providers
Payment processors
Shipping and delivery providers
Fulfilment partners
Customer support providers
Email and SMS service providers
Analytics providers
Advertising and marketing partners
Fraud prevention and security providers
Professional advisers, such as lawyers, accountants, and compliance advisers
Government authorities, regulators, courts, or law enforcement where required by law
Business partners or successors in the event of a merger, sale, restructuring, or business transfer
We do not sell your personal information in the ordinary meaning of the word “sell”.
Third-Party Services
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review the privacy policies of any third-party websites you visit.
Our website is powered by Shopify. Shopify may process personal information in accordance with its own privacy policies and terms where applicable.
Overseas Disclosure of Personal Information
Aurenos Limited is based in Hong Kong and we may use service providers located in different countries.
This means your personal information may be transferred to, stored in, or processed outside Australia.
The countries where your personal information may be disclosed, stored, or processed may include Hong Kong, China, Australia, the United States, Canada, Singapore, the United Kingdom, countries in the European Economic Area, and other countries where our service providers operate.
Where required by applicable law, we will take reasonable steps to protect your personal information when it is disclosed to overseas recipients.
How Long We Keep Your Personal Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
The length of time we keep personal information may depend on:
The type of information
The reason it was collected
Whether you have an account with us
Whether we need it to complete an order
Whether we need it for customer support
Whether we need it for legal, tax, accounting, fraud prevention, dispute, chargeback, or regulatory purposes
Whether we are required or permitted by law to retain it
When we no longer need your personal information, we will delete it, anonymise it, or securely store it until deletion is possible.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no website, system, or method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your personal information.
You should avoid sending sensitive or confidential information to us through unsecured channels.
Data Breaches
Where required by applicable law, we will take appropriate steps to assess and respond to data breaches involving personal information.
If a data breach is likely to result in serious harm, and we are required to do so, we may notify affected individuals and relevant authorities in accordance with applicable law.
Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights in relation to your personal information, including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete personal information
Unsubscribe from marketing communications
Withdraw consent where we rely on consent
Make a privacy complaint
Request that we delete or stop using certain personal information, where required by applicable law
How to Exercise Your Rights
To exercise your rights, please contact us at:
Email: contact@aurenos.com
We may need to verify your identity before responding to your request. For example, we may ask you to confirm the email address linked to your order or account.
We will respond to your request within the timeframe required by applicable law.
Privacy Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the matter.
Email: contact@aurenos.com
Please include your name, contact details, order number if relevant, and a clear description of your concern.
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC), depending on whether Australian privacy law applies to your matter.
Automated Decision-Making
We may use automated tools to help detect fraud, assess order risk, prevent abuse, or protect our website and customers.
We do not use your personal information to make solely automated decisions that produce legal or similarly significant effects on you, unless permitted by applicable law.
Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children without appropriate consent where required by law.
If you believe that a child has provided us with personal information, please contact us at:
Email: contact@aurenos.com
We will review the matter and delete the information where required.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact us at:
Email: contact@aurenos.com
Registered Address:
2301, 23/F, Bayfield Building
99 Hennessy Road
Wan Chai
Hong Kong