Terms of service

Overview

This website is operated by Aurenos Limited. Throughout the site, the terms “we”, “us” and “our” refer to Aurenos Limited, operating the website aurenos.com.

Aurenos Limited provides this website, including all information, tools, products and services available from this site, to you, the user, subject to your acceptance of the terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you use our Service and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced here or available by hyperlink.

These Terms of Service apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you should not use our website or purchase from us.

Important: Nothing in these Terms of Service excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, including consumer guarantees that cannot be excluded by law.

Any new features, products or tools added to the current store will also be subject to these Terms of Service. You can review the latest version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates on our website. Your continued use of or access to the website after any changes are posted means that you accept those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By using this website or placing an order, you confirm that you are at least 18 years old, or that you are using this website with the permission of a parent or legal guardian.

You may not use our products or website for any illegal or unauthorised purpose. You must not violate any applicable laws while using our website or Service, including intellectual property and copyright laws.

You must not transmit any worms, viruses, malware or any code of a destructive nature.

A breach or violation of these Terms may result in the termination of your access to our Service.

Section 2 – General Conditions

We reserve the right to refuse service to anyone where we have a lawful and reasonable reason to do so, including suspected fraud, misuse of our website, abuse of our staff, breach of these Terms, or activity that may harm our business or other customers.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve:

(a) transmissions over various networks; and
(b) changes made to conform and adapt to the technical requirements of connecting networks or devices.

Payment card information is encrypted during transfer across networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

We aim to provide accurate, complete and up-to-date information on our website. However, the material on this site is provided for general information only and may not always be fully current or error-free.

We reserve the right to modify the contents of this site at any time, but we are under no obligation to update every piece of information immediately.

This section does not affect your rights under the Australian Consumer Law, including rights relating to products that are faulty, damaged, not as described, not fit for purpose, unsafe, or otherwise fail to meet applicable consumer guarantees.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, at any time.

Any price change will not affect an order that we have already accepted, unless there has been an obvious pricing error and we contact you about it.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, except where required by applicable law.

Prices shown to Australian customers should be clear and accurate. Businesses in Australia must show the total price where possible, including compulsory charges.

Section 5 – Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange in accordance with our Returns, Refunds & Cancellation Policy.

You can view our Returns, Refunds & Cancellation Policy here:

https://aurenos.com/policies/refund-policy

Nothing in our Returns, Refunds & Cancellation Policy or these Terms affects your rights under the Australian Consumer Law.

We have made every effort to display the colours, images, sizing information and descriptions of our products as accurately as possible. However, we cannot guarantee that your device’s display of any colour will be completely accurate.

We reserve the right, where lawful, to limit the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We also reserve the right to limit the quantities of any products or services that we offer.

All product descriptions and prices are subject to change at any time without notice, at our discretion.

Any offer made for any product or service on this site is void where prohibited.

Section 6 – Orders, Billing and Account Information

We reserve the right to refuse, cancel or limit any order where we have a reasonable and lawful reason to do so. This may include suspected fraud, unauthorised activity, incorrect product or pricing information, stock issues, or orders that appear to have been placed by dealers, resellers or distributors.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or phone number provided at the time the order was placed.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.

You also agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you when necessary.

For more details about cancellations, returns and refunds, please review our Returns, Refunds & Cancellation Policy:

https://aurenos.com/policies/refund-policy

Section 7 – Shipping and Delivery Information

Our processing times, delivery estimates, shipping charges, tracking information and shipping origin are explained in our Delivery Information.

You should review our Delivery Information before placing an order.

Our Delivery Information is available here:

https://aurenos.com/policies/shipping-policy

Delivery times are estimates unless we expressly state otherwise. If there is a significant delay with your order, we will contact you where appropriate.

Nothing in this section affects your rights under the Australian Consumer Law, including any rights you may have where goods are not supplied within the stated or a reasonable timeframe.

Section 8 – Optional Tools

We may provide you with access to third-party tools that we do not monitor and over which we have no control.

You acknowledge and agree that such tools are provided “as is” and “as available”, except where required by law.

Any use by you of optional third-party tools offered through the site is at your own risk and discretion. You should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider.

We may also offer new services, features, tools or resources through the website in the future. Such new features and services will also be subject to these Terms of Service.

Section 9 – Third-Party Links

Certain content, products and services available through our website may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy or practices of those third-party websites.

We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites, except where required by law.

Please review the third party’s policies and practices carefully before engaging in any transaction.

Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.

Section 10 – User Comments, Feedback and Other Submissions

If, at our request, you send certain submissions, such as contest entries, or if you send creative ideas, suggestions, proposals, plans or other materials without a request from us, whether online, by email, by post or otherwise, we may use those comments for business purposes.

By submitting comments or feedback, you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium, unless you clearly tell us otherwise in writing.

We are under no obligation:

To maintain any comments in confidence
To pay compensation for any comments
To respond to any comments

We may monitor, edit or remove content that we determine to be unlawful, offensive, threatening, libellous, defamatory, obscene, abusive, discriminatory, misleading, harmful, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

You agree that your comments will not violate any rights of any third party, including copyright, trade mark, privacy, personality or other personal or proprietary rights.

You further agree that your comments will not contain unlawful, abusive or obscene material, or any malware or harmful code that could affect the operation of the Service or any related website.

You must not use a false email address, pretend to be someone else, or otherwise mislead us or third parties about the origin of any comments.

You are responsible for any comments you make and for their accuracy.

Section 11 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

You can view our Privacy Policy here:

https://aurenos.com/policies/privacy-policy

Section 12 – Errors, Inaccuracies and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information where necessary.

We may cancel or refuse an order if information in the Service or on any related website is inaccurate, including after you have submitted your order, where we have a lawful reason to do so.

This does not affect your rights under the Australian Consumer Law.

Section 13 – Prohibited Uses

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any applicable laws or regulations;
(d) to infringe upon our intellectual property rights or the rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware or malicious code;
(h) to collect or track the personal information of others unlawfully;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website if you violate these prohibited uses.

Section 14 – Disclaimer of Warranties and Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any rights, guarantees, remedies, or protections that cannot be excluded under the Australian Consumer Law or any other applicable law.

This includes consumer guarantees relating to acceptable quality, fitness for purpose, matching description, and supply within a reasonable time.

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not guarantee that all errors in the Service will be corrected immediately.

From time to time, we may remove the Service for limited or indefinite periods, or cancel the Service, where necessary.

To the fullest extent permitted by law, Aurenos Limited and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for indirect, incidental, punitive, special or consequential damages arising from your use of the Service or any product obtained through the Service.

However, nothing in this section affects your rights under the Australian Consumer Law or any other rights that cannot be excluded by law.

Section 15 – Indemnification

You agree to indemnify, defend and hold harmless Aurenos Limited and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of:

Your breach of these Terms of Service
Your breach of any documents incorporated by reference
Your violation of any law
Your violation of the rights of a third party

This section applies only to the extent permitted by applicable law.

Section 16 – Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service.

This shall not affect the validity and enforceability of any remaining provisions.

Section 17 – Termination

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement where appropriate.

These Terms of Service remain effective unless and until terminated by either you or us.

You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by stopping your use of our website.

If, in our reasonable judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time.

You will remain liable for all amounts due up to and including the date of termination.

We may also deny you access to our Services, or any part of them, where we have a lawful reason to do so.

Section 18 – Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website or in relation to the Service, constitute the agreement and understanding between you and us and govern your use of the Service.

These Terms supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be interpreted unfairly against either party.

Section 19 – Governing Law

These Terms of Service and any separate agreements through which we provide you with products or services shall be governed by and construed in accordance with the laws of Hong Kong.

However, if you are a consumer located in Australia, nothing in these Terms will deprive you of any mandatory consumer protections available to you under Australian law, including the Australian Consumer Law.

Section 20 – Changes to These Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, change or replace any part of these Terms of Service by posting updates on our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes means that you accept those changes.

Section 21 – Contact Information

Questions about these Terms of Service should be sent to:

Email: contact@aurenos.com

Country/region