REFUNDS & RETURNS POLICY

Thank you for shopping at Aurenos.

Cancellation Policy

Order cancellations are only accepted within 24 hours of placing your order.
If you need to cancel for any reason, please contact us as soon as possible at contact@aurenos.com within this timeframe.

We process orders very quickly, so cancellations are time-sensitive and cannot be guaranteed after 24 hours.

If You’re Not Satisfied

If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you that we’ve received your return.

We will then let you know whether your refund has been approved.

If your return is approved, we will issue a refund to your original method of payment (for example, your credit card, debit card, or PayPal).

You will receive the refund within a certain number of days, depending on your card issuer’s policies. For PayPal, refunds may be received faster.

Shipping for Returns

You will be responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable.

Exchanges

If your item is in new condition, you can exchange your clothing, shoes, or other product for a different size or color. You will still need to return the original item to us first.

Contact Us

If you have any questions about our refunds and returns policy, please contact us: